Privacy and Data Policy

This Privacy Policy explains how CashLounge collects, uses, stores and protects the personal and technical information we obtain when you use our online casino and sportsbook. We respect your privacy and aim to be clear about the types of data we process, why we process it, and how you can manage your information.

Types of data we collect

Personal data

When you create an account or contact support we may collect personal details such as your name, date of birth, residential address, email address, phone number and government ID when required for verification. We also collect account credentials and preferences you provide.

Technical data

Technical information includes IP address, device information, operating system, browser type, cookie identifiers and activity logs. This data helps us keep the site secure, optimise performance and troubleshoot issues.

Transactional data

We record payments, deposits, withdrawals, betting and gaming history, bonuses applied, and other financial or transactional details needed to operate accounts, process payments and comply with legal obligations.

How we use your information

We use collected data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, and deliver customer support. Data is also used to comply with legal and regulatory obligations, to detect and prevent abusive behaviour, and to maintain the integrity of play. Where you consent, we may use contact details to send account notices or marketing communications, which you can opt out of at any time.

Data protection and storage

We apply reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to staff and service providers who need it to perform their duties. While no system can be guaranteed fully secure, we regularly review our security practices and update them as appropriate.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie settings through your browser or via available cookie controls on the site. Disabling certain cookies may affect functionality such as staying signed in or saved preferences.

Information sharing and third parties

We may share information with service providers who assist with payments, identity verification, analytics, customer support and hosting. We may also disclose data when required by law or to protect the rights and safety of users and the site. Aggregated or anonymised data may be shared for business purposes without identifying individuals.

User rights

You have rights to access, correct, and in certain cases delete your personal data, as well as to restrict or object to processing where applicable. You may also withdraw consent for marketing communications at any time. To exercise these rights we may require proof of identity for security reasons.

Access, correction and deletion of data

You can review and update much of your account information via account settings. For other requests, contact [email protected]. We will respond and assist with access, correction or deletion requests, noting that some information may be retained where required for compliance or legitimate business purposes.

Privacy policy updates

We may update this policy as our services or legal requirements change. We will post any revisions on the site and indicate when the policy was last updated. Continued use of our services after changes indicates acceptance of the updated terms.