Contact Us
At CashLounge our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us any time by email, phone, or live chat for fast help with deposits, withdrawals, payment methods, or active promotions. We’ll guide you through verification, bonus balance queries, and gameplay issues so you can get back to the games quickly. Support is available in English and French where possible. We aim to respond promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 438 729 5614 |
| Working hours | Mon-Fri, 09:00-18:00 |
For account or cashier matters, include your full name and account ID in your message to speed handling. For urgent withdrawal or verification requests, use the phone number. Affiliates should include tracking IDs when contacting [email protected]. For payments queries, reach [email protected].
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of any requested documents up front helps us resolve enquiries faster and avoids unnecessary delays.
Send us a message
Response Time
Our support team at CashLounge aims to respond to most inquiries within one business day. Simple questions are usually handled the same day, while more complex issues - such as account verification or payment investigations - may take longer depending on the case. We’ll keep you updated throughout the process and provide an estimated timeline when additional time is needed.
Feedback
At CashLounge, we welcome your feedback, suggestions and ideas to improve the site. Tell us about features you'd like, bugs you find, or ways we can make the lobby, payments or promotions clearer. Every message is reviewed carefully by our team and used to refine the service and user experience, so your input directly helps shape future updates.