User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use CashLounge. They set out the relationship between us and people who register, place bets, play games, make deposits, or request withdrawals. We explain account responsibilities, eligibility, acceptable use, promotion rules, payment handling, dispute steps, and how we update these terms. Please read them carefully before you use the site or our apps.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a strong password and do not share your login with others. We may suspend or close accounts where we suspect unauthorised access, fraud, bonus abuse, or other breaches of these terms. If you notice suspicious activity, contact support immediately.

Eligibility requirements

To open an account and place wagers you must meet the minimum legal age in your place of residence and be located in a permitted jurisdiction. We may refuse registration from residents of certain territories. Account approval may require identity and address verification. We will ask for documents when needed to comply with verification checks, anti‑money‑laundering obligations, and to process withdrawals.

Acceptable platform use

Use our services lawfully and fairly. Prohibited conduct includes attempting to manipulate outcomes, using multiple accounts to gain advantage, sharing or selling accounts, exploiting software bugs, or engaging in collusion. Repeated breaches, suspicious betting patterns, or evidence of organised abuse can result in restrictions, forfeiture of winnings, and account closure.

General bonus and promotion rules

Active promotions and bonus offers are subject to specific terms that apply in addition to these Terms and Conditions. Promotional rules will explain eligibility, qualifying deposits, wagering requirements, maximum bet limits during play, game contributions, expiry periods, and withdrawal restrictions. Where a promotion has conflicting rules, the promotion terms will take precedence. We reserve the right to cancel, amend, or withdraw promotions at any time where we reasonably suspect misuse or where operational changes require it.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times, and any fees are displayed in the cashier. We may require identity verification, proof of payment method, or source‑of‑funds information before processing withdrawals. Withdrawals may be returned to the original funding source where required. We may apply withdrawal limits, hold funds for review, or require additional checks when transactions are unusually large or appear irregular.

Dispute resolution

If you have a complaint about your account, a game outcome, or a transaction, contact our support team so we can investigate. We aim to acknowledge complaints promptly and provide a clear timetable for resolution. If a dispute remains unresolved, we will outline the available escalation steps and any independent dispute options that may apply in your situation.

Updates to these terms and conditions

We may update these terms from time to time. Changes will be published on the site and will take effect as stated in the update notice. Continued use of the site after the effective date constitutes acceptance of the revised terms. We recommend checking this page regularly for any changes.